Privacy Policy

Last Updated: August 2024

At House Clearance The Hague, we are committed to protecting your privacy and ensuring transparency about how we handle your personal information. This privacy policy explains how we collect, use, and safeguard your data when you use our services or visit our website.

1. Information We Collect

We may collect and process the following categories of personal information:

Personal Details

• Full name and preferred title
• Username or account identifiers
• Date of birth (when required for service provision)

Contact Information

• Postal addresses (billing and service locations)
• Email addresses
• Telephone numbers (mobile and landline)
• Emergency contact details

Service-Related Data

• Property information and clearance requirements
• Service preferences and special requests
• Appointment scheduling details
• Service history and feedback

Technical Information

• IP address and location data
• Browser type and version
• Device information and operating system
• Website navigation patterns and preferences

Usage Analytics

• Pages visited and time spent on our website
• Click-through rates and user interactions
• Search queries and form submissions
• Service inquiry details

2. How We Collect Your Information

We gather your personal information through several methods:

Direct Communications

• When you complete our contact forms or request quotes
• During telephone conversations or email correspondence
• When you create an account or subscribe to our services
• Through customer service interactions and support requests

Automated Collection

• Using cookies and similar tracking technologies
• Through website analytics and performance monitoring
• Via server logs and technical diagnostic tools
• From social media interactions with our business pages

Third-Party Sources

• Referrals from partner companies or affiliates
• Public databases and business directories
• Social media platforms (when you interact with our content)
• Review platforms and customer feedback sites

3. How We Use Your Information

We process your personal data for the following purposes:

Service Delivery

• Providing house clearance and related services
• Scheduling appointments and coordinating logistics
• Processing payments and managing billing
• Communicating about service updates or changes

Customer Relations

• Responding to inquiries and support requests
• Managing customer accounts and preferences
• Resolving complaints and disputes
• Providing post-service follow-up and support

Business Operations

• Improving our services and website functionality
• Conducting market research and analysis
• Managing our business relationships and partnerships
• Ensuring compliance with legal and regulatory requirements

Marketing Communications

• Sending promotional materials and special offers (with your consent)
• Providing information about new services or updates
• Conducting customer satisfaction surveys
• Managing our social media presence and community engagement

4. Marketing Communications

We may send you marketing communications if:

• You have provided explicit consent
• You are an existing customer and we believe the content is relevant
• You have inquired about our services and haven’t opted out

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly using the details below
• Updating your preferences in your account settings
• Sending a written request to opt out

5. Sensitive Personal Information

We do not routinely collect sensitive personal data. However, in certain circumstances, we may need to process:

• Health information (if relevant to service provision)
• Financial data (for payment processing)
• Details about personal circumstances (for bereavement services)

When we process sensitive data, we ensure additional safeguards are in place and obtain your explicit consent where required by law.

6. Information Sharing

We may share your personal information with:

Service Partners

• Waste management companies and recycling facilities
• Transportation and logistics providers
• Cleaning and maintenance contractors
• Payment processing companies

Professional Advisors

• Legal counsel and compliance consultants
• Accountants and financial advisors
• Insurance providers and claim assessors
• Business development consultants

Legal Requirements

• Law enforcement agencies (when legally required)
• Regulatory bodies and government authorities
• Courts and legal proceedings participants
• Tax authorities and financial regulators

We never sell your personal information to third parties for marketing purposes.

7. International Data Transfers

If we transfer your data outside the European Economic Area, we ensure:

• Adequate protection through approved safeguards
• Standard contractual clauses are in place
• The receiving country has been deemed adequate by the European Commission
• Your rights and protections are maintained

8. Data Security

We implement robust security measures including:

Technical Safeguards

• Encryption of data in transit and at rest
• Secure server infrastructure and firewalls
• Regular security updates and patch management
• Multi-factor authentication for system access

Organizational Measures

• Staff training on data protection principles
• Clear data handling policies and procedures
• Regular security audits and risk assessments
• Incident response and breach notification protocols

9. Data Retention

We retain your personal information only as long as necessary:

• Customer records: 7 years after final service delivery
• Financial data: In accordance with tax and accounting requirements
• Marketing data: Until you withdraw consent or we no longer need it
• Website analytics: Typically 26 months maximum

10. Your Rights

Under data protection law, you have several rights:

Access Rights

• Request copies of your personal information
• Understand how we process your data
• Receive information in a portable format

Correction and Control

• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to certain types of processing
• Restrict how we use your information

Consent Management

• Withdraw consent for marketing communications
• Object to automated decision-making
• Request human review of automated decisions

To exercise your rights, contact us using the information provided below.

11. Cookies and Tracking

Our website uses cookies to:

• Ensure proper website functionality
• Remember your preferences and settings
• Analyze website performance and user behavior
• Provide personalized content and recommendations

You can manage cookie settings through your browser preferences. Blocking certain cookies may affect website functionality.

Cookie Categories

• Essential cookies: Required for website operation
• Performance cookies: Help us improve website functionality
• Functional cookies: Remember your preferences
• Marketing cookies: Used for targeted advertising (with consent)

12. Privacy by Design

We incorporate privacy protection into our business practices by:

• Implementing data minimization principles
• Conducting privacy impact assessments
• Designing systems with built-in privacy protections
• Regularly reviewing and updating our policies

13. Liability Limitations

While we take reasonable steps to protect your information:

• We cannot guarantee absolute security of internet transmissions
• You are responsible for maintaining the security of your account credentials
• Our liability is limited to the extent permitted by applicable law
• We will notify you of any significant data breaches as required

14. Policy Updates

We may update this privacy policy to reflect:

• Changes in our business practices
• New legal or regulatory requirements
• Improvements in data protection measures
• Feedback from customers and stakeholders

We will notify you of significant changes through our website or by direct communication.

15. Contact Information

For questions about this privacy policy or our data practices, contact:

House Clearance The Hague 📞 Phone: 06 – 2526 5595 📍 Address: The Hague, Netherlands

Supervisory Authority
For data protection concerns, you may also contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

This privacy policy is effective as of the last updated date shown above and applies to all information collected by House Clearance The Hague.